IF YOU REALLY DON’T WANT TO HEAR NEGATIVITY – tell them positively!

Positivity Preferred asks:  Every day at work is like a contest to see who can complain the most. I’ve been clear that I don’t want to be part of their Complaining Club, but it’s hopeless. Not an hour goes by without somebody telling me something… Read More→

BOSS THINKS WORKSHOP IS A GOOD IDEA – but employee doesn’t like it

Service Provider asks: What can I say to convince my boss that a ‘Customer Service’ workshop is a waste of time? I provide excellent customer service – but he decided I need a workshop because of one complaint, and he won’t even tell me who… Read More→

SMART PLANNERS OBSERVE PATTERNS – Today’s actions predict tomorrow’s behavior

Patterns are an effective tool for workplace analysis. Find patterns by observing repeating events. See your playing field more clearly by tracking relevant events. Make notes so that you can look back to see if you can discern habits and trends. Pay at least as… Read More→