Say “Hi!” to EMOTIONS

Ignoring Bad Feelings Magnifies Them When somebody gets upset and you can see that their emotions are bubbling near the surface, it’s important to acknowledge those emotions without putting them in charge. “I can see that this bothers you” or “I understand that this is… Read More→

TEARS Undermine Your Influence

Manage Crying Response During workplace communications, some of us have a tendency to tear up during tense situations. If your eyes spring a temporary leak – that is, you find yourself caught with your emotions showing in the form of tears, realize two important concepts:… Read More→